Terms Of Service Agreement


BETWEEN (the “Service Provider”):  Shadow Investigations Ltd.
                                                             #71044-7921 120 Street
                                                             Delta, BC V4C 8E7  

AND (the “Client”):    

 

WHEREAS, the Service Provider is in the business of private investigation services; and

WHEREAS, this Agreement contains the Service Provider’s terms of engagement;

NOW THEREFORE, in consideration of the mutual agreements herein contained, the parties hereto intending to be legally bound, agree as follows:

 

SERVICES PROVIDED

The Service Provider is prepared to provide the following professional services to the Client:

  • Surveillance monitoring of the individual(s) listed in the intake form provided by the Client for the purpose of investigating the case objectives and obtaining documented evidence. 
  • Updates sent to the Client from the Service Provider investigators throughout the investigation.
  • Upon request of the Client, the Service Provider will provide the documented evidence in the form of a report, video footage and photographs, which are extracted from the video footage in the editing process. 
  • The Service Provider does not guarantee any particular results of an investigation.  

 

CALCULATION OF FEES AND OTHER CHARGES

Fees for professional services are calculated:

  • On the time spent by Service Provider investigators attending to the services for the Client, multiplied by the hourly rate of $75. The hourly Surveillance rate is applied to all work done on the Client’s behalf including the time spent on the file and the travel time to and from the file with a maximum travel time of 1 hour within the area of Vancouver lower mainland.
  • On the kilometres (kms) travelled by Service Provider investigators attending to the services for the Client, multiplied by the km rate of $0.69. The km rate includes the number of kms Service Provider investigators use to travel to and from the starting location along with the number of kms travelled while attending to the services.
  • On any out of pocket expenses incurred by Service Provider investigators attending to the services for the Client including but not limited to parking, restaurant and/or entrance fees.
  • On the time spent by Service Provider office staff attending to the services for the Client, multiplied by the hourly rate of $50. The hourly Office rate is  applied to all work done on the Client’s behalf while preparing the report, video and photographs if requested by the Client.  No office rates are billed unless the request is made by the Client.

Before any invoice is sent to the Client, the Service Provider Managing Director will review it to ensure that fees and other charges are appropriate.

 

BILLING ARRANGEMENTS

The Client is required to provide the Service Provider with an agreed upon retainer before any services are provided. Additional retainers may be required as the investigation progresses in an attempt to minimize any amount owing once the investigation has been concluded.  Any remaining funds will be returned to the Client once the final invoice has been written up.

Since Service Provider investigators are instructed to continue the surveillance at the request of the Client for the purpose of investigating the case objectives, the accounts could go over the amount of the retainer.  The Client is responsible for keeping track of the hours used and the amount owing if the account goes over the amount of the retainer.

If there is an amount owing on the account once the invoice has been written up, the Client is required to pay the remaining amount in full within 30 days of the invoice date to avoid any interest charges.

 

Please Acknowledge:

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Signed by Nathan Helm
Signed On: January 7, 2019

Signature Certificate
Document name: Terms Of Service Agreement
Unique Document ID: 75abaf0fbb94db0a34a7ec059efe622f2bc9ff1a
Timestamp Audit
January 6, 2019 4:59 pm PDTTerms Of Service Agreement Uploaded by Nathan Helm - nathan@shadowinvestigationsltd.ca IP 172.218.49.137