Terms & Conditions

Shadow Investigations Ltd aims to provide its clients with high quality investigation services. In return, clients are expected to pay the firm’s fees for professional services and for other charges and disbursements promptly upon receipt of accounts therefore, unless different arrangements are set forth in a service contract signed by the firm.

  1. Fees
    Our base hourly fee or flat fee are based on the services requested and included in our service contract.
  2. Other Charges and Disbursements
    Other charges and disbursements include any out-of-pocket expenses incurred for travel, hotel’s, retrieving the documents from online databases and other charges. We will advise you if the amount of the type of disbursements applicable to your investigation in our service contract.
  3. Report fees
    Our fee for preparing the final report is charged at our hourly base fee.
  4. No Guarantee as to Outcome
    Although we will perform our professional services on your behalf to the best of our ability, we cannot and have not made any guarantees regarding the outcome of any services we perform. Any discussions we have with you about the outcome of any matter are our best professional estimates only and are limited by our knowledge at the time they are
  5. Confidentiality, Verification and Reporting
    Please ensure you provide us with advance notice of specific instructions for ensuring confidentiality of information or documents delivered to you, or sent by fax, e-mail or other electronic
  6. Collection, Use and Disclosure of Personal Information
    Your receipt of this Statement as contained in this letter, or by entering into a retainer agreement for investigation services, you herby authorize and consent to the collection by Shadow Investigations Ltd of information that may include personal, credit or other information. You acknowledge and agree that such information may be used by Shadow Investigations Ltd for the purpose of providing investigation services and you consent to the disclosure of such information to appropriate third parties for such purposes. Shadow Investigations Ltd is authorized to retain the information for as long as may be required to complete the investigation services and for a reasonable period thereafter as may be necessary, or as may be required by law. You have the right to access applicable personal information collected by Shadow Investigations Ltd by contacting the Shadow Investigations Ltd Privacy Officer.
  7. Termination
    You have the right to terminate our services at any time, on written notice to us. In such case a final account for the fees, charges, disbursements, and applicable taxes incurred if applicable will be rendered, which we expect will be promptly paid. We have the right to terminate our services if we are not paid within thirty (30) days of the date of an account, or for any reason we feel is reasonable to terminate our
  8. Jurisdiction
    This agreement for the provision investigation service and related retainer is governed by and construed under the laws of the Province of British Columbia to the exclusion of all other laws of any other jurisdiction, province, state, or coun
  9. Prior to starting the investigation, we will invoice you for our required a retainer and the amount will be applied to our fees.